General Terms and Conditions of Business
By completing the booking process, you confirm that you have read, understood, and accepted the General Conditions and Terms of Business presented below and that you recognize their unrestricted legal validity.
1. Scope of Services
Via this website, HGV Service Genossenschaft (and its associates and sales partners) provide an online platform which the hotel industry (hotels, inns, B&Bs, etc.) can use to offer their rooms / apartments / suites and similar lodgings and through which you can book reservations. By placing a reservation via this Internet service, you enter into a legally binding contractual relationship with the given lodgings establishment.
Immediately after completion of the booking process, HGV Service Genossenschaft then functions exclusively as a mediator between you and the given lodgings establishment to which your booking data is transmitted. You will receive a corresponding confirmation by e-mail (after you have transferred any advance partial payment which may be required).
The rates listed in our website are extremely competitive. All of the prices appearing in this booking portal include VAT.
Please note that as of 01/01/2014 a City Tax was introduced, which is NOT included in the published prices.
The amount of the City Tax depends on the industry classification and category of the accommodation as well as on the municipality regulations. The city tax is to be paid directly at the accommodation.
3. Data Protection
In accordance with Article 13 of EU Regulation 2016/679 issued by the European Parliament and Council on 27 April, 2016 concerning the protection of natural persons as regards the processing of their personal data , as well as the free circulation of such data, and which abrogates Directive 95/46/EC (General Regulations for the protection of data), we hereby inform you that all of the data you enter in the context of the booking process – with the exception of your credit card information – will be transmitted to the given lodgings establishment; this is because this information is necessary to provide the agreed-upon services.
Furthermore, HGV Service Genossenschaft digitally stores and processes the data in order to transmit information and/or advertising material. The data may be transmitted to partners of HGV Service Co-operative. By completing the booking process, you grant your permission for the use of your data in accordance with the aforementioned purposes. With regards to the processing of this data, you retain all rights set forth in the aforementioned statutory regulation. The legal holder is HGV Service Genossenschaft, Schlachthofstrasse 59, I-39100 Bozen/Bolzano.
At the same time, you are prohibited from extracting, uploading, distributing, reproducing, or "framing" pages or content obtained from this website; in particular the use of this information for commercial or competitive purposes is expressly prohibited.
4. Exemption from Fees
You are welcome to make use of our services free of charge.
Reservations with advance partial payment: Your credit card will be charged for the advance payment fee of 30% of the total cost of your accommodations, and your credit card data will be used exclusively for the purpose of making this charge; specifically, your data will not be stored or transmitted for any other purpose.
Reservations with complete payment in advance: Your credit card will be charged for 100% of the total cost of your accommodations, and your credit card data will be used exclusively for the purpose of making this charge; specifically, your data will not be stored or transmitted for any other purpose.
In the event that the advance partial payment or complete advance payment are not made by credit card, but rather by bank transfer, your agree to transmit (by fax or e-mail) verification of payment to the lodgings establishment within 72 hours of booking; this verification of payment must indicate that the agreed-upon sum (30% or 100%, as the case may be) has indeed been transferred. PLEASE NOTE: Your reservations will be honored only under the condition that the aforementioned verification of payment is received by the lodgings establishment within 72 hours of booking. If no such verification is received within 72 hours of booking, the reservations are considered null and void.
Reservations for which the advance partial payment or complete advance payment have been made by means of bank transfer are possible only if the point in time of the booking is at least 168 hours earlier than the start of the day of arrival.
In the event you cancel your reservations or arrive late or depart prematurely, the lodgings establishment will, in any event, retain 100% of the advance partial payment.
If your stay takes place as planned, the lodgings establishment will then charge you for the remaining 70% of the cost of your accommodations.
In the event you cancel your reservations or arrive late or depart prematurely, the lodgings establishment will retain 30% of your complete advance payment. In the event that the lodgings establishment cancels your reservations, you will be remitted in full (100%) the amount you paid.
In the case of reservations made without any form of advance payment, depending upon the kind of lodgings establishment, it is vital that you provide your credit card number during the booking process.
6. Cancellations by the Guest in the Case of Reservations without Any Form of Advance Payment
The right of withdrawal as laid down in the Consumers’ Code is not contemplated – however, we are willing to apply the following conditions for withdrawal.
In the event you wish to cancel your reservations or if you anticipate arriving late or departing prematurely, you must notify (by e-mail or fax) the lodgings establishment within the deadlines listed below.
Up to 30 days, at the latest, before the agreed-upon day of arrival, the lodgings contract can be cancelled without the guest having to pay any cancellation penalties. In this case, the lodgings establishment has no claim to compensation for damages.
However, if the lodgings establishment learns, between the 30th day before the agreed-upon day of arrival and the day of arrival, itself, of the cancellation or late arrival or premature departure, the guest is liable for the following cancellation penalties:
Cancellation / notification of late arrival / premature departure 15 days, at the latest, before the day of arrival: 40% of the agreed-upon total price or, in the case of late arrival and/or premature departure, 40% of the price for the days between the agreed-upon and the actual day of arrival and/or day of departure;
Cancellation / notification of late arrival / premature departure 8 days, at the latest, before the day of arrival: 60% of the agreed-upon total price or, in the case of late arrival and/or premature departure, 60% of the price for the days between the agreed-upon and the actual day of arrival and/or day of departure;
Cancellation / notification of late arrival / premature departure less than 8 days before the day of arrival: 70% of the agreed-upon total price or, in the case of late arrival and/or premature departure, 70% of the price for the days between the agreed-upon and the actual day of arrival and/or day of departure.
In the event that the guest does not make use of the reserved accommodations for the agreed-upon period of time without cancellation, or in the event the guest arrives late and/or departs prematurely without notification by e-mail or fax, the guest will be charged 70% of the agreed-upon total price or, in the case of late arrival and/or premature departure, 70% of the price for the days between the agreed-upon and the actual day of arrival and/or day of departure.
The agreed-upon price is defined as the total price stated at the time of the booking.
In the event that not all of the booked beds are occupied or are cancelled (including due to late arrival and/or premature departure), the aforementioned provisions apply only to the agreed-upon price of the unused and/or cancelled beds (including due to late arrival and/or premature departure).
7. Exclusion of Liability
HGV Service Genossenschaft is liable exclusively for immediate damages which the guest incurs as the result of the non-fulfillment of the obligations of HGV Service Genossenschaft with regards to its own activities. In any case, HGV Service Genossenschaft is liable to a maximum amount corresponding to the total price of the booking to which the liability claim pertains.
The lodgings establishments, alone, are responsible for ensuring that the data located in the portal is correct. The presentations in the portal of the lodgings establishments do not constitute evaluations or recommendations, either actual or implied.
For this reason, HGV Service Genossenschaft assumes no liability for any incorrect and/or untrue information published in the portal and pertaining to the lodgings establishments (including rates and availability). Likewise, HGV Service Genossenschaft can in no way be held accountable for the services of the lodgings establishments and/or for any damages arising in conjunction with a stay in them, nor is HGV Service Genossenschaft liable for claims for damages arising before or during the stay and which are in any way related to bookings, cancellations, late arrivals, and/or premature departures.
Unless otherwise stated, the software used for our services and/or our website and which is available on it and the intellectual property (including copyrights applying to the contents and applications) on our website belong to HGV Service Genossenschaft.
These General Terms and Conditions of Business and the provision of our services are subject to Italian Law, and are to be interpreted accordingly. The court venue for all disputes arising from or in the context of these General Terms and Conditions of Business and our services shall be Bozen/Bolzano (Italy), only.
If any provisions of this contract is or becomes ineffective, the effectiveness of the remaining provisions shall not be affected.
Notification pursuant to Part III, Section III, Paragraph I of Italian Legislative Decree no. 206/2005 (Consumers’ Code).